General Terms and Conditions

General Terms and Conditions

Overview

• 1. Scope
• 2. Offers and Service Descriptions
• 3. Order Process and Conclusion of Contract
• 4. Prices and Shipping Costs
• 5. Delivery, Product Availability
• 6. Payment Terms
• 7. Retention of Title
• 8. Warranty for Defects and Guarantee
• 9. Liability
• 10. Storage of Contract Text
• 11. Final Provisions
• 12. Youth Protection
• 13. Seller’s Identity

1. Scope

1.1. For the business relationship between

(hereinafter referred to as “Seller”) and the customer (hereinafter referred to as “Customer”), only the following General Terms and Conditions in their version valid at the time of the order apply.

1.2. You can reach our customer service for questions, complaints, and concerns on weekdays from 10:00 am to 6:00 pm via Email at support@sheesh.de

1.3. A consumer within the meaning of these Terms & Conditions is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession (§ 13 BGB).

1.4. Deviating terms and conditions of the customer are not accepted unless the seller expressly agrees to their validity.

2. Offers and Service Descriptions

The presentation of products in the online shop does not constitute a legally binding Sale, but an invitation to place an order. Service descriptions in catalogs and on the seller’s websites do not have the character of an assurance or guarantee.

All Offers are valid “while supplies last,” unless otherwise noted for the products. Errors excepted.

3. Order Process and Conclusion of Contract

3.1. The customer can select products from the seller’s range without obligation and collect them in a shopping cart using the [Add to Cart] button. Within the shopping cart, the product selection can be changed or deleted. The customer can then proceed to complete the order process by clicking the [Continue Checkout] button.

3.2. By clicking the [Order with obligation to pay] button, the customer submits a binding offer to purchase the goods in the shopping cart. Before submitting the order, the customer can change and view the data at any time, return to the shopping cart using the browser’s “Back” function, or cancel the order process altogether. Required information is marked with an asterisk (*).

3.3. The seller will then send the customer an automatic confirmation of receipt via Email, in which the order is listed again (order confirmation). The automatic confirmation of receipt merely documents that the order has been received by the seller and does not constitute acceptance of the offer. The purchase contract is only concluded when the seller ships the ordered product to the customer within 2 days or confirms shipment within 2 days with a second Email or an explicit order confirmation.

3.4. If the seller allows payment in advance, the contract is concluded when the bank details and payment request are provided. If payment is not received by the seller despite being due, even after a further reminder, within 10 calendar days after sending the order confirmation, the seller will withdraw from the contract. Therefore, reservation of the item for advance payments is made for a maximum of 10 calendar days.

4. Prices and Shipping Costs

4.1. All Prices shown on the seller’s website include the applicable statutory value-added tax.

4.2. In addition to the stated prices, the seller charges shipping costs for delivery. The shipping costs are clearly communicated to the buyer on a separate information page and during the order process.

5. Delivery, Product Availability

5.1. If advance payment is agreed, delivery will take place after receipt of the invoice amount.

5.2. If delivery of the goods fails due to the fault of the buyer despite three delivery attempts, the seller may withdraw from the contract. Payments already made will be refunded to the customer without delay.

5.3. If the ordered product is not available because the seller is not supplied by their supplier through no fault of their own, the seller may withdraw from the contract. In this case, the seller will inform the customer immediately and, if applicable, suggest delivery of a comparable product. If no comparable product is available or the customer does not wish to receive a comparable product, the seller will refund any payments already made without delay.

5.4. Customers are informed about delivery times and delivery restrictions on a separate information page or within the respective product description.

6. Payment Terms

6.1. During the order process, the customer can choose from the available payment methods. Customers are informed about the available payment options on a separate information page.

6.2. If third-party providers are commissioned to process the payment (e.g., PayPal), their general terms and conditions apply.

6.3. If the due date for payment is determined by the calendar, the customer is already in default by missing the deadline. In this case, the customer must pay the statutory default interest.

6.4. The customer’s obligation to pay default interest does not exclude the assertion of further default damages by the seller.

6.5. The customer is only entitled to offset if their counterclaims have been legally established or recognized by the seller. The customer may only exercise a right of retention if the claims arise from the same contractual relationship.

7. Retention of Title

The delivered goods remain the property of the seller until full payment has been made.

8. Warranty for Defects and Guarantee

8.1. Statutory rights regarding liability for defects apply.

8.2. As a customer, please check the goods immediately upon delivery for completeness, obvious defects, and transport damage, and let us and the carrier know about any complaints as soon as possible.

9. Liability

9.1. The following exclusions and limitations of liability apply to the seller's liability for damages, regardless of other legal requirements for claims.

9.2. The seller is fully liable if the cause of the damage is due to intent or gross negligence.

9.3. The seller is also liable for slightly negligent breaches of essential obligations, where breaching such obligations endangers the purpose of the contract, or for breaches of duties whose fulfillment enables the proper execution of the contract in the first place and on whose observance the customer regularly relies. In this case, the seller is only liable for foreseeable, contract-typical damage. The seller is not liable for slightly negligent breaches of obligations other than those mentioned in the preceding sentences.

9.4. The above limitations of liability do not apply in cases of injury to life, body, or health, for a defect after assuming a guarantee for the condition of the product, or for fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.

9.5. Where the seller's liability is excluded or limited, this also applies to the personal liability of employees, representatives, and agents.

10. Storage of the Contract Text

10.1. The customer can print out the contract text before submitting the order by using the print function of their browser in the final step of the order process.

10.2. The seller will send the customer an order confirmation with all order details to the specified Email address. Along with the order confirmation, but at the latest upon delivery of the goods, the customer will receive a copy of the Terms & Conditions including the cancellation policy and information on shipping costs as well as delivery and payment terms. In addition, we store the contract text, but do not make it accessible on the internet.

11. Final Provisions

11.1. The place of jurisdiction and fulfillment is the seller's registered office if the customer is a merchant, a legal entity under public law, or a special fund under public law.

11.2. The contract language is German.

11.3. The provisions of the UN Convention on Contracts for the International Sale of Goods do not apply.

11.4. Platform of the European Commission for online dispute resolution (ODR) for consumers: http://ec.europa.eu/consumers/odr/ . We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.

12. Protection of Minors

12.1. When selling goods subject to the regulations of the Youth Protection Act, we only enter into contractual relationships with customers who have reached the legally required minimum age. Any existing age restrictions are indicated in the respective product description.

12.2. By submitting your order, you confirm that you have reached the legally required minimum age and that your information regarding your name and address is correct. You are required to ensure that only you or persons authorized by you to receive the delivery, who have reached the legally required minimum age, accept the goods.

12.3. If we are legally required to carry out an age check, we instruct the logistics service provider responsible for delivery to hand over the goods only to persons who have reached the legally required minimum age and, in case of doubt, to request to see the ID of the person receiving the goods.

12.4. If we indicate in the respective product description that you must be at least 18 years old to purchase the goods, beyond the legally required minimum age, the above paragraphs 1–3 apply with the proviso that adulthood must be reached instead of the statutory minimum age.

13. Identity of the Seller

Service hours: Mon–Fri: 10:00 am–6:00 pm
Email: support@sheesh.de

As of: March 2026